Our Client is the first Global Shared Services Hub of an international bank in Malaysia.
Established in 2001, Our Client is a strategic partner to the International Bank through the provision of a wide range of services from software and systems development, wholesale and consumer banking operations, as well as I.T. and Helpdesk services in over 70 countries worldwide. The company’s International Software Centre Malaysia (ISCM) is the largest software development centre in Malaysia. An MSC-status company, Our Client currently employs over 3,200 staff.
The International Bank., listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100 by market capitalisation. The London-headquartered Group employs 75,000 people comprising 125 nationalities with branches in over 70 countries and has operated for over 150 years in some of the world’s most dynamic markets in Asia, Africa and the Middle East. The Standard Chartered Group’s Global Shared Services Centres (GSSC) are located in Malaysia, India and China.
They are constantly on the look-out for talented and dynamic individuals to grow with the organisation. If you think you have the credentials, personality and a strong desire to excel, we would like to invite you to apply for the following positions:
Customer Service Associate (20), MYR 1800 - 3000, Petaling Jaya (Selangor)
Responsibilities:
To be a one stop shop to all consumer banking customers by providing accurate & timely information on product & services, relevant to their needs
Assist customers in fulfilment of their transaction or servicing requests via the telephone
Achieve first call resolution in all customer interactions, where possible
Promote the use of automated channels and its benefits to customers
Acquire new business by proactive tag on & generate new sales opportunities
Leverage on continuous improvement journey by proposing & giving suggestions/ recommendations on workflow implementation & productivity improvements
Assist customers in fulfilment of their transaction or servicing requests via the telephone
Achieve first call resolution in all customer interactions, where possible
Promote the use of automated channels and its benefits to customers
Acquire new business by proactive tag on & generate new sales opportunities
Leverage on continuous improvement journey by proposing & giving suggestions/ recommendations on workflow implementation & productivity improvements
Requirements:
Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
Fresh graduates are encouraged to apply.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in Customer Service or equivalent would be an added advantage.
20 Full-Time position(s) available.
Consistent work history with minimal “job hopping” on CV. Long Durations of Tenure at prior organizations Preferred.
Ability to read, speak, write/spell in English in Proficient Manner
Ability to speak in Mandarin would be an added advantage
A sound knowledge of telephone etiquette and customer service. Experience handling escalated callers Preferred.
Attention to detail; ability to comprehend, capture as well as interpret customer inquiries via the phone and/or email
Outstanding customer service skills; Highly customer focused, with a desire to resolve each customers’ issue
PC Skills in Windows Environment
Proficient in basic MS Office applications (Outlook, Word, Excel)
Typing proficiency of 35 wpm and accurate data entry skills
Strong interpersonal skills
Ability to manage difficult customer situations
High analytical skills; Good problem solving skills
Pleasant personality and positive working attitude
Ability to work a changing schedule, as dictated by customer needs
Shift working hours (24/7), Rotation
Interested candidates are encouraged to e-mail your application to reenisya@zealousasiapacific.com or call Ms.Reenisya at 012 235 2685 or 03 2202 3280 for an interview appointment.
Fresh graduates are encouraged to apply.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Junior Executives specializing in Customer Service or equivalent would be an added advantage.
20 Full-Time position(s) available.
Consistent work history with minimal “job hopping” on CV. Long Durations of Tenure at prior organizations Preferred.
Ability to read, speak, write/spell in English in Proficient Manner
Ability to speak in Mandarin would be an added advantage
A sound knowledge of telephone etiquette and customer service. Experience handling escalated callers Preferred.
Attention to detail; ability to comprehend, capture as well as interpret customer inquiries via the phone and/or email
Outstanding customer service skills; Highly customer focused, with a desire to resolve each customers’ issue
PC Skills in Windows Environment
Proficient in basic MS Office applications (Outlook, Word, Excel)
Typing proficiency of 35 wpm and accurate data entry skills
Strong interpersonal skills
Ability to manage difficult customer situations
High analytical skills; Good problem solving skills
Pleasant personality and positive working attitude
Ability to work a changing schedule, as dictated by customer needs
Shift working hours (24/7), Rotation
Interested candidates are encouraged to e-mail your application to reenisya@zealousasiapacific.com or call Ms.Reenisya at 012 235 2685 or 03 2202 3280 for an interview appointment.
TARIKH TUTUP: 21 NOV 2012
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