JOB VACANCY CIMB

At CIMB Group we believe foresight is the key to unlocking potential. As we extend into universal banking to cover all areas of financial services, we look for individuals with a thirst for challenge, a sound educational background and outstanding capabilities. Well-rounded, multi disciplined persons with high intelligence, energy and integrity are welcome to be part of this forward thinking and fast moving organisation.

Our accelerated expansion in recent years has transformed us into a universal bank with a global network. If you aspire to be part of a highly regarded organisation, where prospects are boundless, CIMB is the perfect partner to realise your dreams. CIMB is a fast growing universal bank, offering you a wide range of career opportunities.

Contact Centre - Preferred Customer Resolution
Kuala Lumpur - Menara Atlas, Plaza Pantai

Responsibilities:

Resolving the enquiries and complaints of our customers or prospects, with emphasis on timeliness, accuracy and completeness, policies and procedures, and personal integrity
Participating in related activities/initiatives as and when required by management
Our Customer Resolution Preferred Executives are responsible for establishing and maintaining positive relationships with customers on behalf of the organisation, by:

taking personal and complete responsibility in each customer interaction
ensuring that all requirements of each customer are completely met

Being in contact with our high net-worth customers, each Executive is:

entrusted with the important role of influencing our customers’ satisfaction, and ultimately the success of the team and the organisation
dedicated towards providing end-to-end resolution to enquiries and complaints of our Preferred customers, which:

take into account the customers’ expectations are resolved accurately and completely within the targeted turnaround time are handled in accordance with our policies and procedures

Each customer interaction is important, as it gives us the opportunity to:

convey a sense of expertise in our products, processes, and policies demonstrate our commitment to providing our customers with the high standard of service that they expect

The ultimate goal is to achieve high levels of customer satisfaction, which is measured regularly through customer satisfaction surveys based on the recent interactions with our Executives.
Therefore, this position requires one who can consistently interact with our customers with tact, sensitivity, and professionalism, and who respects the value of each customer to an organisation

Requirements:

Qualification

Degree holder in any discipline with minimum relevant experience
Non-degree holder with minimum relevant experience
Experience
Two years and above (Degree holder)
Four years and above (Non-degree holder)
Skills
Computer Literacy (Essential)
Proficiency in using MS Windows operating system, and MS Word and MS Excel applications
Customer Service (Essential)
Expertise in handling customers from all walks of life, which demonstrate the principles of customer service
Ability to provide win-win solutions to problems, and tailor-made recommendations to resolve out-of-box issues of customers
Communication (Essential)
Ability to speak fluently in English and Bahasa Malaysia, and preferably Cantonese and Mandarin
Ability to write in English with the correct usage of the basic elements of the language e.g. grammar, sentence structure, punctuation, etc
Proficiency in crafting emails and letters, which are customised to aptly reply to customers’ enquiries or complaints

Company Address: Level 18, Menara Bumiputra-Commerce 11 Jalan Raja Laut Kuala Lumpur 50300

TARIKH TUTUP: 21 NOV 2012