Chartis is a world leading property-casualty and general insurance organization serving more than 45 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry’s most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence.
Chartis is the marketing name for the worldwide property-casualty and general insurance operations of Chartis Inc. For additional information, please visit our website atwww.chartisinsurance.com
In 2010, CTOM-New York established a captive shared services center in Malaysia, namely Chartis Technology and Operations Mgmt (M) Sdn Bhd. CTOM-Malaysia to provide cost-effective Business Processing Outsourcing (BPO) services and technology services to Chartis companies globally whilst constantly finding ways to develop and improve their business processes.
CTOM-Malaysia provides the management and optimization of a business function – a full range of financial and insurance processing services such as New Business, Back End Processing, Claims Processing, Records Management, Finance & Accounting and Customer Service.
As CTOM-Malaysia is fast growing and expanding its operations in Malaysia, we seek to hire dynamic and career-minded individuals who are willing to learn and develop skills and competencies in the various fields of a captive shared services operations. Attractive remuneration, promising career, training and development, global opportunity, and fun environment are some of the benefits that await future CTOM Team Members. Be a global player. Join CTOM Malaysia now!
Customer Service Representative Executive, Kuala Lumpur
Responsibilities:
Attend all customers’ calls
Validate contracts, register valid claims, assign repairers and fax or email Repairer Notification (RN) to repairers and clients (if req.)
Previous day SA/email - must complete 1 p.m.
This morning SA/email - must complete by 5.30 p.m.
This afternoon SA/email – continue to complete
Update all incomplete contracts with valid information into AEGIS2 S3 system
Follow up with repairers who has not responded or quoted to the RN dispatched
Prepare pending claim report for follow up to customers or insured
Prepare calls received and dispatched report
Requirements:
Possess Diploma / certificate in communication
Need experience in attending calls & handling customers
Preferabaly need to be familiar with furniture (basic training will be provided)
Preferred added basic knowledge (i.e. Household, IT & Mobilephone)
Proficiency in Bahasa Malaysia and English Language
CLOSING DATE: 29 DEC 2012
Taman Teknologi Malaysia,
Kuala Lumpur,
Wilayah Persekutuan
Tel: 03-8994 2659
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